Donation FAQ

Frequently Asked Questions About Donations

Where can I donate my clothes?

Can I get a tax write-off for my thrift store donations?

Will you give me a tax receipt?

What kinds of thrift store donations will you accept?

What items are not accepted?

Will you remove items from my basement or go upstairs?

What cities do you pick up donations in?

Where should I put my items to be picked up?


Where can I donate my clothes?

If you've got clothing you no longer wear, housewares you no longer use, and more, we are happy to take your donations. We have thrift stores and drop-off locations all over Ohio. Click here to see our complete list of locations.
You can drop off items at our thrift stores during regular store hours or donate items after hours by putting them in one of our donation drop boxes.

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Can I get a tax write-off for my thrift store donations?

Yes, you can! All donations (in good condition) are tax-deductible. For your records, the Volunteers of America of Greater Ohio's Employer Identification Number (EIN) is 34-0861121.

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Will you give me a tax receipt?

Of course. We are happy to give you a tax receipt. It will be a blank receipt that is stamped with our information. Our signature is not required. You are welcome to fill out your information at the top of the receipt and write down what you donated. We are not able to evaluate or estimate the value of donations. If you have questions about how to evaluate your stuff or what dollar amount your stuff is worth, please look at the evaluation guide at IRS.gov

If one of our friendly truck drivers picks up your donations and forgets to leave a receipt, please call or email us and we'll be happy to send you a receipt.

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What kinds of thrift store donations will you accept?

We accept most used clothing and household wares that are in good condition. That includes, but is not exclusive to, the items on the list below. If you have any questions, call our donation line at 1-800-873-4505.

Yes, we will accept:

  • Bicycles
  • Blankets, sheets, pillows
  • Books
  • Bowling Balls
  • CDs
  • Children's furniture
  • Clocks
  • Clothing (men's, women's, children's)
  • Coats and jackets
  • Computers (preferably a complete set no more than 3 years old including monitor, processor/tower and keyboard)
  • Craft supplies
  • Curtains or drapes
  • Dishes, Pots and pans silverware and cooking utensils
  • Electric heaters
  • Exercise Equipment
  • Flat-screen monitors
  • Flat-screen TVs
  • Furniture in good condition (call for all details: 1-800-873-4505)
  • Jewelry
  • Lamps
  • Lawn equipment
  • Musical instruments
  • Pictures, paintings, wall décor
  • Records, tapes
  • Shoes
  • Small working appliances
  • Sports equipment
  • Televisions that are flat screen (We will not pick up old large tube TVs but we will pick up flat screen TVs. You are welcome to drop off your older TV at any of our thrift stores.)
  • Tools
  • Toys and games

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What items are not accepted?

We accept most clothing and household goods; however, we do have some restrictions on donations due to safety issues and/or cost of transportation. The following is a list of items that we cannot accept. You are welcome to drop off these items at one of our thrift stores or donation centers but we are not able to pick up these items. If you have any questions, please call our donation line at 1-800-873-4505.

No, we cannot accept:

  • Baby cribs
  • Built-in appliances
  • Bath tubs
  • Bed frames
  • Box springs
  • Business telephone systems
  • Canning jars
  • Chemicals
  • Children's car seats
  • Computers (older than 3 years)
  • Console stereos
  • Craftmatic® adjustable beds
  • Cribs
  • Double-oven stoves
  • Dryers
  • Electric beds
  • Encyclopedias
  • Entertainment Centers
  • Fire extinguishers
  • Furnaces
  • Garage door openers
  • Gas stoves
  • Gas dryers
  • Home gyms, weight benches or weights
  • Hospital beds
  • Jungle gyms or swing sets
  • Large desk/metal desks
  • Large office copiers
  • Large trampolines
  • Lift chairs
  • Magazines
  • Mangles
  • Mattresses and box springs
  • Non-working appliances
  • Office furniture
  • Old paint
  • Paint
  • Pianos/organs
  • Ping pong tables
  • Single tires
  • Slate pool tables
  • Software
  • Sump pumps
  • Stove hoods
  • Stovetop ranges
  • Televisions (We will not pick up old large tube TVs but we will pick up flat screen TVs. You are welcome to drop off your older TV at any of our thrift stores.)
  • Textbooks
  • Trophies
  • Trundle beds
  • Vending machines
  • Washing Machines
  • Water beds
  • Water heaters
  • Water softeners

**Please note: We do not accept items that need repair or major cleaning.

Lawnmowers must have the gas tanks emptied. Riding mowers must have inflated tires.

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Will you remove items from my basement or go upstairs?

For safety reasons, our employees are not allowed to go up or down any stairs to access donations. All donations must be on the first floor or placed outside the home in a clearly marked bag.

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What cities do you pick up donations in?

We are happy to pick up donations in central Ohio. We can pick up donations at your home in Blacklick, Brice, Canal Winchester, Columbus, Dublin, Galloway, Gahanna, Grove City, Groveport, Hilliard, Lewis Center, New Albany, Plain City, Powell, Reynoldsburg, Westerville and Worthington.

We also pick up donations in the Cleveland area in Strongsville, Twinsburg, Chagrin Falls, Avon, Avon Lake, Rocky River, Lakewood, Bay Village, Westlake, North Ridgeville, North Olmstead, Olmstead Falls, Brunswick, North Royalton, Broadview Heights, Richfield, Brecksville, Northfield, Macedonia, Hudson, Solon, Maple Heights, Seven Hills, Independence, Parma, Parma Heights, South Brooklyn, Westpark, Shaker Heights, Mt Pleasant, Pepper Pike, Ambler Heights, Euclid Hts, Lyndhurst, South Euclid, Highland Heights, Willoughby Hills, Euclid, Wickliffe, and Eastlake.

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Where should I put my items to be picked up?

When setting out items to be picked up at your home, please be sure your items are visible for our drivers. You may leave the items on your front porch, the curb, in the grass, or any other spot where the bags are clearly visible.

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Still have questions? We have answers (and we're happy to help).

Call us at 1-800-873-4505 or email us at askthrift@voago.org.